WELCOME

Thank you for visiting the Data Equipment Inc (DEI) blog for middle Tennessee. As a technology solutions provider, DEI has been providing customers with industry leading solutions for identification, accountability, and mid-high volume card issuance applications for more than 25 years. Our customers range from small to large companies, schools, colleges, hospitals, and government agencies across the mid-state area.

This blog will be updated regulary with information about current trends and best practices related to identity management, access control/physical security, first responder tracking/accountability, asset tracking, school security, card driven applications for college campuses, VIP/member cards, patient identification, mid-high volume card issuance, and other data driven applications.

Sunday, December 26, 2010

Best Practices for School Safety

“Threats and potential dangers can be found in most neighborhoods throughout the nation. The public schools in those neighborhoods are not immune from the risks that exist beyond its walls. Schools must be vigilant to guard against possible child abductions, sexual assaults, theft and vandalism.

Allowing the appropriate people — students, teachers, staff, parent volunteers and vendors — campus access, while keeping the inappropriate people — sexual predators, kidnappers, thieves and vandals — out, is a challenge that faces virtually all school and university administrators. Every school needs a visitor-management plan that is well-written, well-rehearsed and well-enforced as one of the first steps in protecting people and property.”

- Patrick V Fiel Sr., former executive director of school security, Washington D.C. Public School System

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EXISTING DANGERS

On the U.S. Department of Justice’s online national sex offender public registry, there are approximately 500,000 registered sex offenders, many of whom live within walking distance of neighborhood campuses and schools. These numbers include only those that have been arrested and convicted.

Over 700 child abductions are reported in the nation each day, according to the National Center for Missing and Exploited Children. Many of these are taken by a relative — usually a parent who has been served with a temporary restraining order during or after a divorce. These children are frequently picked up at school, where someone in the front office is unaware of the court order.

Campus thefts are also common. On many campuses, thieves visit during the day and check out which rooms contain the most valuable equipment. Many times, even during normal school hours, a person carrying a stolen computer can leave without being challenged.

Vandalism (broken windows, graffiti, fires, etc) also causes interruptions in a child's education, and costs school systems nationwide millions of dollars each year.

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THE BASICS

In a basic visitor-management plan, a school should:

Limit the number of campus entries. One entry into the campus should be available for students, parents and other visitors. High schools should limit access to a few entry points. During class sessions, those entries should be closed and locked to outsiders.

Assign school resource officers or administrative staff. This should take place at each access point immediately before and after school, and during lunch (if students are permitted to leave campus) to monitor who enters the campus.

Require all teachers and staff to wear a photo ID badge. Staff should wear an ID badge at all times while on the school grounds.

Require that all parents, volunteers, vendors and other visitors register in the office or at the SRO desk. All visitors should show a state-issued identification card, provide a home telephone number, state a reason for being on campus, and note their time of arrival. A school staff member should provide a temporary identification badge that must be worn at all times on campus. Visitors should check out when leaving and return the badge. Regular volunteers can be issued a photo ID badge through the institution.

Instruct all teachers and staff members to immediately challenge anyone seen on campus without an identification badge.

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TECHNOLOGY THAT HELPS

A quality visitor-management system can capture details of an individual's identification, such as a driver's license, passport or business card. That information can be compared against the national sex offender registry or other federal and state crime databases. A check of this type takes only a few seconds. These systems also can take a visitor's picture and print a temporary photo ID badge in less than a minute. This extra level of security makes it more difficult for someone to check into the office and then give a visitor's pass to another person.

Most systems record the exact date and time of a person's arrival and departure, thereby creating a tracking log of the individual's activities. In short, a quality visitor management system should be a part of every visitor management plan and is necessary to achieve adequate security on any school campus.

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QUALITY SOLUTIONS

Many solution integrators can provide you with multiple industry leading solutions for visitor management and predator alert systems. The following is a short list of the functionality of these solutions:

- Swipe a person’s state issued driver’s license to capture that individual’s personal information

- Automatically check a person’s identity against the Department of Justice National Sex Offender Registry Database

- Issue a temporary ID badge

- Create a “Black List” of individuals that should not be allowed on campus

- Flag non-custodial parents, in the event a recently decided custody hearing has designated one parent as custodial or a restraining order has been issued

- Automatically notify security and administrative staff if a sex offender tries to gain access to the school

- Log and time/date stamp visitor activity in a database for reporting

- Issue photo ID badges to regular or “trusted” visitors without swiping their driver’s license each time they visit the school

- Perform a complete background check on an individual (including all criminal records, not just the sex offender registry)

In addition, these solutions can be tailored to fit your specific needs and can be integrated into existing systems, like your current photo ID systems.

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The primary goal on this blog is to provide information about the most comprehensive and affordable solutions on the market today. If you have any questions or would like more information about any of these industry leading solutions please contact me via the contact form at the bottom of this blog.

Thursday, December 16, 2010

Best Practices for Secure Identity Management

Identity management standards are changing almost daily.  This post explains a new approach to identity management that promotes data sharing between disparate databases and systems.

1. Most Current Environments
Up until now, when it came to badging, you’ve had two choices:
1. Badging system that comes with its own database
2. Badging system that hooks up to your existing database

This works fine as long as you’re only going to use the badge for visual identification. It’s when you decide to use your badge for any other applications that you start running into problems.

That’s because any security applications you might add to your badging system all require their own separate database(s); they can’t live off the existing database. You may also have separate databases that contain information relating to a specific individual that are not security application databases.

Now you’ve got separate databases for each application. What happens when you have to add a new person (Joe)? You will have to go through and manually add him into each system – and the process is different for each application. It’s time consuming and definitely not easy. Many times, there will be phone calls, emails, and paperwork that needs to be processed to ensure everything is done correctly.
Now once you’ve finally gotten Joe into all those different systems, what happens if you need to remove him? For example, Joe gets another job. Now you’ve got to deactivate him in each of those systems, touching all of them AGAIN. It’s a multi-step process all the time – it’s not easy and it’s not very secure.

2. What the BadgePass developers decided to do about this
The bottom line is, they didn’t like the old way of doing things so they decided to create something different. They came up with a system that allows you to create more interoperable communication between your existing databases and all security related applications.

In plain English, they made it quicker and easier for you to take Joe and get his information into all your different applications.

How did they do that?

3. They start by creating a centralized identity database (BadgePass Server)
Then, they provide you with all the additional security applications (ID, Access Control, Visitor Management, Video Security…) you could possibly want. These security modules are additional modules, or add-ons, of the overall BadgePass solution. BadgePass Server is the backbone for everything including your non-security databases or other existing databases. You can start with BadgePass server, and then add the additional BadgePass modules or other non-BadgePass applications as required.

Since all of the BadgePass applications are coming from one source, they all reside in one identity database and they all “get along” with one another. They’re interoperable.
With all your applications working on one database, the challenge is then how to tie in your existing database(s).

4. Data-Sync Tool
BadgePass does this with a “data-sync” tool which allows your identity database to stay synchronized with your already existing database(s). FYI, every database ID Centre (Datacard’s ID Software) has ever integrated with, BadgePass can also integrate with because BadgePass uses the same connection method (ODBC connection).

5. AD – Plug In
BadgePass can also hook up with Active Directory using the AD Plug-In. For specifics on how this works, the BadgePass developers will need to be involved in the discussion.

6. Two way communication process
So now, because you’re sharing information from your existing databases, you have actual 2 way communication between all of the BadgePass systems (modules) and your other applications.

7. What does that mean for the various BadgePass Modules?
Now you’ve got Joe – and as soon as you create him a badge, all his information is automatically stored in that centralized identity database and shared in all of the other BadgePass modules. It happens automatically; there is no multi-step process involved anymore.

For example, his badge will automatically have access rights in access control and his name will instantly show up in the list of employees that can have visitors in your visitor manager system.

8. Event Notification System for Non-BadgePass systems
The BadgePass server event notification service allows for communication with outside, non-BadgePass systems. Without getting overly technical, it gives you the ability to create custom events and automatic notification across all your other applications that utilize closed or proprietary databases.

The BadgePass solution is a best practices solution for identity management and is offered exclusively by Data Equipment in middle Tennessee. If you have any questions related to BadgePass, please feel free to contact me via this site, check out the BadgePass website at www.badgepass.com, or call our toll free number 800-874-4183 for more information. If I can’t help you, I will find someone who can.

Wednesday, December 15, 2010

Proper Preventative Maintenance for Your Plastic Card Printer

Hello All:

This discussion is meant to provide you with preventive maintenance tips to help ensure that your desktop ID or card printer continues to provide you with hiqh quality printing and doesn't break down due to preventable mechanical problems.

First lets talk about supplies:
Your printer ribbons and your cards should be stored in a cool, dry environment until you need them. Try to keep dust and other debris from coming in contact with your supplies by leaving unused supplies in their boxes until you need to replenish the supplies in the printer.

Cards that are left open to the elements (even in an office setting) can accumulate dust and can even fade over time if they are continually subjected to direct UV light. Ribbon that has been removed from it's protective packaging and left in the open for an extended period of time can become dry and brittle, causing problems with color transfer from the ribbon to the card and frequent ribbon breaks.

When adding new cards to your printer input hopper, handle them as if you were handling a photograph that you don't want to get finger prints on. Oils and miniscule dirt particles from your fingerprints can severley affect the quality of your printed cards and on occasion can also cause card jams in your printer. If you are unlucky enough to drop a stack of cards on the floor, my suggestion is to throw them away. Plastic cards accumulate a static charge that will attract every piece of dirt and fuzz within a centimeter. It is almost impossible to clean all of the debris off of one card that has been dropped, let alone an entire stack of 20-50 cards. Running extremely dirty cards through your printer can wreak havoc on the printer's internal mechanisms and in some cases could void your warranty. Even the card cleaning roller that comes with most printers theses days can't remove all the debris if the card is very dirty. It's better to throw away the dirty cards (a 500 count box of regular, blank, white cards only costs arund $35), than take the chance of breaking your printer, thereby requiring an "on-site" service call or a shipment back to the manufacturer for repair. Of course, if you are under a service contract with your local provider, there would be no extra charge for a service call, but why create hassle and downtime for yourself when it could be prevented.

Now lets talk abut preventive maintenance:
Depending on the brand of printer you have, you have probably either purchased a set of cleaning supplies seperately, or the cleaning supplies are included with each new ribbon that you receive.

Regardless, you probably have one or more of the following - a print head cleaning pen (looks kind of like a magic marker), a cleaning card, and a new cleaning roller. I'm not sure if every brand of printer uses a cleaning roller or not, but for the sake of this post, let's assume that they do.

A good rule of thumb is that you should run a cleaning card through your printer every time you put in a new ribbon. Follow your manufacturer's instructions for using the cleaning card. The cleaning card should remove any residue or debris that may have accumulated as a normal result of the printing process.

If you are having a problem with your printer taking up cards from your input hopper or with cards jamming, you may have some dirt or residue on the rollers. Sometimes, running a cleaning card through the printer will solve this problem. If you continue to have problems with card take-up or card jamming, it might be time to call your local provider and ask them to come thoroughly clean the internal mechanisims of your printer, and check it for any mechanical problems. Usually, proper cleaning of the printer rollers through the use of the appropriate cleaning card will help prevent these types of issues. Of course, if your printer is 10 years old, there may be no amount of cleaning that will help you. You will probably need to consider either replacing some of the rollers, or purchasing a new printer.

The cleaning roller that comes with many printers should also be changed every time you replace the ribbon. The tacky surface of the cleaning roller wears off or accumulates so much debris (hair, fuzz, dust) over time that it becomes ineffective for cleaning the cards prior to the print process. If you start seeing voids (unprinted areas) in the middle of a card you just printed, chances are that it was either a bad card (which seldom happens) or your cleaning roller missed some debris on the card. Card debris prevents the print ribbon from coming into contact with the card, hence the void that is sometimes left behind. As I stated previously, card debris can also gunk up the rollers and gears in your printer causing major problems for you down the road, so change your cleaning roller frequently if your printer has one.

A print head cleaning pen comes with almost every new printer or can be purchased separately. Follow your manufacturer's instructions on how to use the pen on your specific brand of printer. In most cases, you will need to open your printer, locate the print head, and run the alchohol based tip of the cleaning pen along the edge of the print head to remove any residue that may have accumulated. As with the previous steps, try to do this every time you replace the ribbon.

Finally, after replacing the cleaning roller, running a cleaning card through the printer, and cleaning the print head, let your printer stand open for a few minutes to allow all the cleaning solvents to evaporate prior to printing your next card.

This may sound like a lot of work, but it really only takes 5-10 minutes each time you replace a ribbon to keep your printer in good working order.